FAQs

Your order is confirmed once checkout is complete and your confirmation email has been issued. It will contain your order number, creations and delivery details.

Contact Client Services as soon as possible. An order can be changed only before preparation begins. Once preparation has started, its contents can no longer be altered.

Yes, provided preparation or dispatch has not begun. Contact Client Services with your order number and the new delivery address.

The delivery charge is shown at checkout before payment and is based on the destination and delivery service selected.

Your delivery timing is shown before checkout. Éditions follow their published delivery windows; private occasions follow the week secured at reservation.

Once your parcel leaves the Atelier, you will receive a dispatch email containing its tracking details.

Enter your delivery address at checkout to see whether we currently serve that destination. An order cannot be completed for an address outside our delivery area.

Temperature is considered as part of packing and dispatch. If conditions would compromise the creations during transit, dispatch is held until they can travel safely.

Yes. Enter the recipient’s details as the delivery address when ordering.

Yes. A personal card can be prepared during ordering and will be presented with the gift.

No. Prices and payment information are not included inside the parcel.

Your creations arrive in the House’s signature ivory presentation, accompanied by the gift elements selected with your order.

Each online order is sent to one delivery address. For several recipients, place a separate order for each address. Larger gifting requirements can be arranged through the Atelier.

Because our creations are perishable food, they cannot be returned or exchanged simply because you have changed your mind. This does not affect your rights where an order is faulty, damaged or not as described.

Contact Client Services promptly with your order number and clear photographs of the parcel and creations. We will review the order and arrange the appropriate replacement or refund.

Contact Client Services with your order number and details of the discrepancy. We will correct the order.

Check the tracking information first. If the parcel is shown as delivered but has not been received, or tracking has stopped updating, contact Client Services with your order number so the delivery can be investigated.

The Cœur Collection is the signature expression of The Date Atelier: six date-led pralines, each composed around a distinct ingredient and finishing note.

The collection is offered as Prelude, Cœur, Gesture and Grand Cœur. The composition of each box is shown on its product page before ordering.

No. Each box is composed by the Atelier as a complete collection. The assortment is intentionally set so that its flavours, textures and proportions are experienced as intended.

Yes. The Cœur Collection is the House’s signature collection. Éditions are distinct, time-bound expressions created around particular moments in the House calendar.

Please use the allergen information provided for the individual creation rather than assuming suitability from its name or ingredients. If a creation is not explicitly identified as suitable for a particular allergy, it should not be treated as allergen-free.

Dietary suitability is stated individually on each product page. A creation should be treated as suitable for a particular dietary requirement only where this is expressly stated.

Allergens and any applicable precautionary allergen information are stated with each creation before purchase and supplied again with the order.

The formulation supplied with your order is the one that should be followed. Always check the ingredient and allergen information provided with the product before eating it.

Keep them in their original box in a cool, dry place, away from direct sunlight, heat, moisture and strong odours.

Enjoy your creations by the best-before date shown with the box. They are made in small quantities and are intended to be enjoyed fresh.

Refrigeration is not normally needed. A cool, stable environment is preferable. If unusually warm conditions require refrigeration, keep the box well protected and allow the creations to return gradually to room temperature before serving.

They are best enjoyed at room temperature, when the chocolate, date-led centre and finishing ingredient can express their intended texture and flavour.

The Date Atelier is a house devoted to date-led pralines. Each creation begins with the date and is developed through chocolate, texture and a restrained finishing ingredient.

Limited production allows the House to maintain control over freshness, finish and presentation at every stage.

An Édition is a time-bound expression of the House created around a particular moment in the calendar. Each has its own reservation period, allocation and delivery window.

An Atelier allocation is the quantity the House can prepare for a particular occasion or delivery period while maintaining its standards of freshness, finish and presentation.

The Story and Journal explore the date, the ingredients, the craft and the thinking behind individual creations in greater depth.

Private orders are for personal occasions outside an Édition, including gifts, celebrations and gatherings. They follow the Atelier’s rolling weekly availability.

Choose Private Occasion when reserving, select an available week and build your reservation. Once checkout is complete, that week is secured for your order.

The reservation calendar shows the weeks currently available. If a week is not shown, it is not yet open for reservation or its allocation has been filled.

A private reservation secures the delivery week shown during reservation. Any more precise delivery options available for that week are presented before the order is completed.

Yes. Larger private commissions are considered individually. Please contact the Atelier before reserving so that quantity, timing and presentation can be considered together.

Larger events, hospitality, retail and professional gifting are handled through Trade & Partnerships, where quantity, presentation and delivery are considered as part of the enquiry.